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Frequently Asked Questions about GAICA

Contact number for lost and stolen cards

GAICA Customer Service Desk

  • From within Japan
    Charges will apply.

    03-6757-3656
    (24hours a day, 365 days a year service) -Japanese Only-

  • From Overseas

    The following countries and territories will be toll free from World free Phones.

Telephone numbers of "World free phone"

Available regions Phone Available regions Phone
Ireland 00-800-80018180 USA (Mainland and Hawaii) 011-800-80018180
Argentina 00-800-80018180 United Kingdom 00-800-80018180
Italy 00-800-80018180 Australia 0011-800-80018180
Austria 00-800-80018180 Netherlands 00-800-80018180
Canada 011-800-80018180 Columbia 009-800-80018180
Singapore 001-800-80018180 Switzerland 00-800-80018180
Sweden 00-800-80018180 Spain 00-800-80018180
Thailand 001-800-80018180 Czech Republic 00-800-80018180
Denmark 00-800-80018180 Germany 00-800-80018180
New Zealand 00-800-80018180 Norway 00-800-80018180
Hungary 00-800-80018180 Philippines 00-800-80018180
Finland 990-800-80018180 Finland 999-800-80018180
France 00-800-80018180 Belgium 00-800-80018180
Portugal 00-800-80018180 Macao 00-800-80018180
Malaysia 00-800-80018180 Luxembourg 00-800-80018180
South Korea 001-800-80018180 South Korea 002-800-80018180
South Korea 008-800-80018180 Hong Kong 001-800-80018180
Taiwan 00-800-80018180 China 00-800-80018180

Please use the contact number below when calling from other countries or territories or when World free phones cannot be connected.

  • 81-3-6757-3656

    (24 hours a day, 365 days a year service)
     -Japanese Only-

    Charges will apply.

Public phones, hotel rooms, and mobile phones may not be available due to country or region.

Phone number may be subject to change without notice.

Contact numbers for card functions and how to use the card

GAICA Customer Service Desk

  • From within Japan

    03-6743-2798

    • Business hours : 9:30 a.m. - 5:30 p.m. on weekdays and Saturdays (Closed on Sundays, national holidays and New Year's holidays) Japan Standard Time (JST)
  • From Overseas

    +81-3-6743-2798

    • Business hours : 9:30 a.m. - 5:30 p.m. on weekdays and Saturdays (Closed on Sundays, national holidays and New Year's holidays) Japan Standard Time (JST)

GAICA カスタマーデスク

  • 日本国内から

    03-6757-3655

    • 受付時間:9:30~17:30(日祝休)
  • 海外から

    +81-3-6757-3655

    • 受付時間:9:30~17:30(日祝休)※日本時間
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