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User’s Guide
Here are the instructions for the initial setting of GAICA and how to load funds, use overseas ATMs and update your information.
Please note the procedure may vary depending on your card type.
Download PDF of GAICA MEMBER'S GUIDE
Procedures
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◎Card Activation (User Registration Procedures)◎User ID Registration
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◎Loading◎Auto Reload◎Monthly Auto Reload
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◎Using overseas ATMs◎Using your GAICA card to make purchases◎Refunds
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◎Your card balance inquiry◎Change transaction limit◎Suspend/Reactivate your card (Changing card status)◎Registering for a new password
Getting Started
To activate your card
Card activation is necessary to start using your card.
Your user ID is required to access Member-Only Site unless you are a GAICA Flex member.
Before using the card
Load acceptance ended at the end of January 2024.
Service Termination Schedule
| Service | Load Acceptance End Date |
|---|---|
| GAICA (with Flex function) | January 30, 2024 (Tue) |
| GAICA | January 31, 2024 (Wed) |
Using your card
As of Monday, April 1, 2024, we have stopped accepting payments at Visa merchants in Japan and overseas, withdrawals at ATMs overseas, and contactless payments.
Please note that the card is no longer available for use, regardless of the expiration date on the front of the card.
To refund your balance with GAICA Prepaid Card
To refund your balance with GAICA Flex Prepaid Card
How to use Member-Only Site
Card balance
Guide to checking your card balance
How to change your registered information
To register your password
In addition, you can also change your registered postal address, email address or other registered information or cancel your card.
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Changing user ID/Login Password
You can change your user ID and login password.
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Changing your registered information
You can change your postal address or e-mail address.
Member-Only Site
Your user ID and password are required to log into Member-Only Site.
Customer Support
Our staff are standing by for any inquiries, emergency assistance or procedures to ensure your safe, secure and comfortable use of our service.
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