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Frequently Asked Questions about GAICA
Contact number for lost and stolen cards
As of Monday, April 1, 2024, the Lost or Stolen Card Service Desk has closed.
If you have any inquiries on lost or stolen card, please contact us here.
Contact numbers for card functions and how to use the card
GAICA Customer Service Desk
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From within Japan
03-6743-2798
- Business hours : 9:30 a.m. - 5:30 p.m. on weekdays and (Closed on Saturdays, Sundays, national holidays and New Year's holidays) Japan Standard Time (JST)
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From Overseas
＋81-3-6743-2798
- Business hours : 9:30 a.m. - 5:30 p.m. on weekdays and (Closed on Saturdays, Sundays, national holidays and New Year's holidays) Japan Standard Time (JST)
GAICA カスタマーデスク
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日本国内から
03-6757-3655
- 受付時間：9:30～17:30（土日祝休）
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海外から
＋81-3-6757-3655
- 受付時間：9:30～17:30（土日祝休）※日本時間
Member-Only Site
Members may log in with own user ID and password.
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